VIRUS PREVENTION METHODS WE PRACTICE

1. We do not serve the general public (only online orders)
2. Our office is located next to our home out of the city limits
3. We have been self-quarantined since March 6th
4. Packages are left outside in our quarantine package area; we sanitize every shipment received with Lysol before we touch it
5. We have no outside workers that do not live on the property
We are business as usual since we do not deal with the general public and we make sure all of our items are disinfected. We recommend spraying Lysol on your package before opening since postal workers will touch it. We double bag the item so there is no chance they will touch your item unless the bags are ripped which is unlikely, in that case repeat Lysol.


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Policies

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REFUNDS & EXCHANGES
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Gavin's Allye Designs does NOT accept returns or give refunds! Once your purchase is made it CANNOT be canceled for any reason.

We will make your order according to your specifications. Because the product is completely personalized, we can NOT accept returns or give a refund, so please check your order for correctness or message us with any questions before submitting your order.

We want to ensure your complete satisfaction. If you are unsatisfied with your order, please contact us within 2 days upon receiving your order and we will try our best to resolve any problems.

Gavin's Allye Designs does NOT accept returns or give refunds!
If there is an error on the shop's part we will gladly send you the corrected item after we receive the incorrect item back at the shop. Colors can vary from monitor to screen please look at your item on several different screens to make sure it is the color you want.

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PAYMENTS
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We will not cancel or refund an order unless there is an error on our part. If you order it the transaction is final. Again, once a purchase is made you will not be able to cancel for any reason so please check your order to be sure.

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SHIPPING
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There are no refunds for not reading our shop policies and announcements before ordering.

We use USPS First Class or Priority Mail Priority Express is also available during checkout.

You will receive an email when the item(s) have shipped.

We are not responsible for items that are lost during shipping. Once we leave the package at the post office we have no control over delivery. If your tracking information states that an item has been delivered but you have not received it please contact your local post office.

All orders will ship to the shipping address you provided unless you specify otherwise at checkout, so please make sure you have the correct address listed, and that it is spelled correctly. We cannot be responsible for orders shipped to incorrect addresses because of spelling errors or an incorrect address listed on your order. If you have placed an order with incorrect shipping information, please message us as soon as possible so that we may correct the address before shipment.

Please list all the information requested in the notes to seller.
The average turnaround time on items is assumed once the completed information for an order is received. If the information is missing, we will attempt to contact you. Once the missing information is received, the turnaround time starts over.


FAQ

How does the sizing on the baseball tee/raglan shirt run?

The adult baseball tee shirts aren't fitted and they are unisex. They run a little big I am 5'4" 150lbs 36DD I wear the medium. Check shop updates for a reference to size picture. The youth run true to size.

How does the sizing on the tank tops run?

Tank tops run a little small it is recommended to order up a size.

Can I upgrade shipping?

You can upgrade shipping to Priority or Priority Express during check out.

Do you accept returns or exchanges?

~~~~~~~~~~~~~~~~~~~~~~~~~~
REFUNDS & EXCHANGES
~~~~~~~~~~~~~~~~~~~~~~~~~~
Gavin's Allye Designs does NOT accept returns or give refunds! Once your purchase is made it CANNOT be canceled for any reason.

We will make your order according to your specifications. Because the product is completely personalized, we can NOT accept returns or give a refund, so please check your order for correctness or message us with any questions before submitting your order.

We want to ensure your complete satisfaction. If you are unsatisfied with your order, please contact us within 2 days upon receiving your order and we will try our best to resolve any problems.

What is your current turn around time?

For current turnaround times and any other questions, please see our Policies:
https://www.gavinsallye.com/pages/policies

Purchasing priority or priority express shipping does not change your ship by date but it will shorten your shipping time.
Orders placed on weekends will be processed the next business day.

Shipping Address

All orders will ship to the shipping address you've set up with your Etsy account unless you specify otherwise at checkout, so please make sure you have the correct address listed, and that it is spelled correctly. We cannot be responsible for orders shipped to incorrect addresses because of spelling errors or an incorrect address listed on your Etsy account. If you have placed an order with incorrect shipping information, please message us as soon as possible so that we may correct the address before shipment.

Please list all the information requested in the notes to seller.
The average turnaround time on items is assumed once the completed information for an order is received. If the information is missing, we will attempt to contact you

Can you make a custom order?

WE CANNOT CREATE NEW DESIGNS DURING PEAK SEASON AUG - JAN
Please message or email us before you place a new custom order (this doesn't include items already listed in our store). For example: Please do not purchase a listing then send a picture of a custom order request without making arrangements prior to ordering. We cannot guarantee that we will have time or resources to accommodate your custom order if you purchase without getting approval first. Especially during holiday and peak seasons so please message us before you purchase to make certain we can perform your custom request.

To purchase a proof please click the link below.

https://www.gavinsallye.com/collections/additional/products/additional-request-proof